Refund & Replacement Policy

Our Promise

We want you to be happy with your Finderr tag. If something's wrong with your order, we're here to make it right — through a replacement, and in eligible cases, a refund.

Eligibility for Replacement

You may request a replacement if:

• You received a damaged, defective, or non-functional tag (e.g., the QR code doesn't scan, or the tag is physically damaged on arrival).
• You received the wrong item (wrong product, category, or variant from what you ordered).
• Your tag stops scanning correctly within 3 months of delivery due to a manufacturing defect (normal wear and tear, water damage beyond stated durability, or physical misuse is not covered).

To request a replacement

• Contact us at support@thefinderr.com within 48 hours of delivery for damaged/wrong items, along with your order number and photos/video of the issue.
• For defects arising later (within the warranty window), reach out with your order number and a description or photo of the issue.
• Once verified, we'll ship a replacement tag at no additional cost to you.

Eligibility for Refund

Since Finderr tags are personalized/registered items (linked to your account and item type), refunds are handled differently from typical retail products:

• Order Cancellation Before Dispatch: You can cancel your order for a full refund any time before it has been shipped. Contact us at support@thefinderr.com as soon as possible.
• Order Not Delivered: If your order is confirmed lost in transit by our courier partner, you're entitled to a full refund or a replacement, your choice.
• Damaged, Defective, or Wrong Item: These are handled through exchange only (see above) — we do not offer refunds for damaged, defective, or wrong items once delivered.
• Change of Mind: We do not offer refunds or returns for change of mind. All sales are final once your order has been dispatched, except in the cases listed above.

Non-Returnable / Non-Refundable Cases

• We do not accept returns for change of mind — only exchanges for manufacturing defects, as described above.
• Tags that show signs of physical misuse, tampering, or damage caused after delivery (not due to a manufacturing defect).
• Requests made after the eligibility window mentioned above has passed.

Refund Process & Timelines

• Once your refund is approved, we will process it within 7–10 business days.
• Refunds are issued to the original payment method used at checkout. Depending on your bank, it may take additional time to reflect in your account.
• You'll receive a confirmation email once your refund has been initiated.

How to Raise a Request

Write to us at support@thefinderr.com with:

• Your order number
• Reason for the request (damaged / defective / wrong item / cancellation / other)
• Photos or a short video of the issue (for damage/defect claims)

Our team will respond within 24–48 hours and guide you through the next steps.

Questions?

If you have any questions about this policy, reach out to us at support@thefinderr.com, or call +91 90541 56711.